Privacy policy

Effective Date: June 18, 2026

Three Generations Health Services (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a contact form, request a tour, call us, email us, or otherwise communicate with us through the website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Business Information
Three Generations Health Services
1323 E. College St
Princeton, TX 75407

Phone: 469-525-5258
Email: [email protected]

Three Generations Health Services is a faith-based assisted living facility located in Princeton, Texas.

2. Information We May Collect
We may collect personal information that you voluntarily provide through our website, contact forms, phone calls, emails, tour requests, or other communications.

This may include:

Name
Phone number
Email address
Mailing address
Preferred contact method
Preferred tour date or appointment request
Information about a loved one’s care needs
General health, mobility, dietary, or daily living support information that you choose to provide
Messages, questions, or other details submitted through the website
Please do not submit Social Security numbers, financial account information, medical records, insurance details, or other highly sensitive information through the website unless we specifically request it through a secure process.

3. Automatically Collected Information
When you visit our website, certain information may be collected automatically, such as:

IP address
Browser type
Device type
Pages visited
Date and time of visit
Referring website
General website usage data
This information may be collected through cookies, analytics tools, website hosting platforms, or similar technologies.

4. How We Use Information
We may use information we collect to:

Respond to inquiries
Schedule tours or consultations
Contact families about care needs or available services
Provide information about our assisted living facility
Review whether our services may be a good fit for a potential resident
Improve our website and communication process
Maintain records of communications
Protect the security of our website
Comply with legal, licensing, regulatory, or operational requirements
5. Care-Related Information
If you choose to provide information about a potential resident’s care needs, health condition, mobility, dietary needs, medications, or daily living support needs, we will use that information only for appropriate business purposes, such as responding to your inquiry, preparing for a tour, discussing potential care needs, or determining whether our facility may be an appropriate fit.

Submitting information through the website does not create a resident relationship, healthcare provider-patient relationship, admission agreement, or guarantee of admission.

6. Communications
By submitting your information through our website, you authorize Three Generations Health Services to contact you by phone, email, text message, or other communication method regarding your inquiry, tour request, services, or related follow-up.

You may request that we stop contacting you at any time by contacting us directly.

7. Sharing of Information
We do not sell your personal information.

We may share information only when necessary and appropriate, including with:

Website hosting providers
Form, email, scheduling, or communication service providers
Professional advisors such as attorneys, accountants, or compliance consultants
Service providers who help operate our business or website
Government, licensing, or regulatory authorities when required by law
Emergency responders or appropriate parties when necessary to protect health or safety
Other parties with your consent or at your direction
Any third-party service providers are expected to use information only as needed to provide their services.

8. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to help the website function properly, improve user experience, analyze website traffic, and understand how visitors interact with the site.

You may adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not work properly if cookies are disabled.

9. Third-Party Links and Tools
Our website may include links to third-party websites, maps, scheduling tools, forms, payment tools, or other services. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

Please review the privacy policies of any third-party websites or tools you use.

10. Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email, online form, or electronic communication method is completely secure. For that reason, you should avoid submitting highly sensitive information through unsecured website forms or email.

11. Data Retention
We may retain personal information for as long as necessary to respond to inquiries, provide services, maintain business records, comply with legal or regulatory obligations, resolve disputes, and support business operations.

When information is no longer needed, we may delete, archive, or securely dispose of it in accordance with our practices and applicable law.

12. Children’s Privacy
Our website is intended for adults and families seeking assisted living information. We do not knowingly collect personal information from children under the age of 13 through our website.

If you believe a child has provided personal information through our website, please contact us so we can take appropriate steps.

13. Your Privacy Choices
You may contact us to:

Request access to personal information you provided
Request that we correct inaccurate information
Request that we delete certain information, where legally permitted
Opt out of certain communications
Ask questions about how your information is used
To make a privacy request, contact us at:

Email: [email protected]
Phone: 469-525-5258

We may need to verify your identity before responding to certain requests.

14. Health Privacy Notice
Three Generations Health Services may collect limited care-related information through website inquiries or communications. This Privacy Policy applies to information collected through the website.

If separate healthcare privacy notices, resident agreements, admission documents, HIPAA-related forms, or facility-specific privacy practices apply after admission or during care coordination, those documents may govern certain uses and disclosures of resident information.

15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of the website after updates are posted means you accept the revised Privacy Policy.

16. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:

Three Generations Health Services
1323 E. College St
Princeton, TX 75407

Phone: 469-525-5258
Email: [email protected]